COVID-19 (Coronavirus)

Safe-Distance Banking Solutions

Citizens National Bank of Greater St. Louis is closely monitoring the status of the COVID-19 (Coronavirus) in the area.  We value the safety and security of our customers, our employees, and the communities we serve.  Click here to read more about our efforts.

Important Update About COVID-19
Beginning March 21, 2020, our bank lobbies will be temporarily closed to walk-in visitors and we will offer expanded drive-up banking services at all banking center locations.  Below are recommendations on how you can access your accounts and conduct transactions during this time of social distancing.

Read our message to our customers here.

 

We highly encourage our customers to follow guidelines from the Centers for the Disease Control and Prevention (CDC) and practice social distancing.  This means:

  • Use remote banking solutions such as online banking, mobile banking, and telephone banking whenever possible.
  • If you must visit a branch, consider using the drive-up lanes or ATMs.
  • When you must visit the bank lobby (by appointment), practice sensible habits.  This means:
    • Avoid close contact with others by maintaining a distance of 6 ft from others
    • Cover coughs and sneezes
    • Wash and sanitize your hands often, especially after handling cash or touching shared surfaces

Learn more about ways to protect yourself and others by visiting the CDC website.

 

We’re Here to Help

During this time, we are committed to serving you and providing you with the same great service you have come to expect from us.  Please take advantage of these alternatives to visiting our bank lobbies as we do our part to flatten the curve and practice social distancing.

  • Drive Up Banking Services

    All six (6) of our banking center locations have drive-up banking services where you can make deposits, cash checks, and more.

    Hours Available

    Our drive up hours are:

    • Monday – Thursday
      8:00am – 5:00pm
    • Friday
      8:00am – 6:00pm
    • Saturday
      8:30am – 12:00pm

     

    Click here to find a location.

  • ATM Banking

    ATMs are a great way to access cash and get balance information without entering a branch.  All six (6) of our banking center locations have drive-up ATMs, plus we have a network of over 20,000 surcharge free ATMs available to our customers.

    Transactions available at ATMs include:

    • Balance inquiries
    • Withdrawals
    • Transfers
    • Drive up ATMs located at our branches also accept deposits.  The Maplewood branch walk-up ATM and offsite ATMs are not able to accept deposits.
    • Branch ATMs and MoneyPass® ATMs can be used with no surcharge.

     

    Click here to find a branch or ATM.

  • Mobile Banking App

    Our mobile banking app enables anyone enrolled in online banking to access their account information 24/7 from any mobile device.

    Mobile banking services:

    • Check Account Balances
    • Transfer Funds
    • Make deposits
    • View Transactions
    • Pay Bills
    • Locate our ATM  and Branch locations
    • Text for your balance, transaction history or locate ATMs

     

    Already enrolled in Online Banking?  Download the app:  Business  |  Personal

    Not Enrolled in online banking?  Enroll now!

    Need assistance?  Contact Us

  • Online Banking

    With online banking you can transfer funds, view transactions, issue stop payments or just check your balance anytime with the click of a mouse.

    Feel at ease about security and identity theft because Citizens National Bank uses a multifactor authentication login system to protect customers.

    Online banking services include:

    • View account balances and transaction details
    • Schedule transfers between accounts
    • 24-hour account access
    • Pay and schedule bills online
    • Search for paid checks, deposits, direct deposits or direct debits
    • View imaged cancelled checks
    • View and download your eStatements
    • Setup email, text or phone alerts

     

    Already enrolled in Online Banking?  Login here:  Business  |  Personal

    Not Enrolled in online banking?  Enroll now!

    Need assistance?  Contact Us

  • Telephone Banking

    Our telephone express banking can be accessed 24/7 by calling (314) 645-4373

    • Check balances
    • Hear a list of recent transactions
    • Report a lost or stolen card
    • Hear a list of btanch locations
    • And more!

    During normal business hours, you may press 0 to be connected with a member of our staff for assistance with telephone banking or questions about your account.

  • Popmoney®

    Popmoney® is a person-to-person (P2P) payment service that lets you send money to friends, family, or almost anyone.  All you need is their name and email address or mobile telephone number to move money from your bank account to theirs.

    Popmoney® is available through our Online Banking and Mobile Banking.  You can send money to your contacts, who will be notified by email or text message that you wish to send money to them.  You and your contacts will never need to exchange financial account information.  Users can receive money in their eligible account online at their bank (if it’s a member of the Popmoney® network), or at Popmoney.com, saving them a trip to the bank.

    Already enrolled in Online Banking?  Here’s how to use Popmoney®:

    1. Login to Online Banking (or open the CNB mobile banking app)
    2. Payments
    3. Click the “Popmoney” tab

    Not Enrolled in online banking?  Enroll now!

    Need assistance?  Contact Us

  • Other Transactions

    We understand there are services and transactions that must be conducted in person and we are here to help.

    We are available by appointment should you need to access your safe deposit box or handle a transaction that cannot be done by using the above methods.

     

    Click here for ways to contact us to make an appointment.