CNB St. Louis Bank is looking for an individual to join our Contact Center. A Contact Center Specialist is responsible for providing friendly, competent and professional service to prospective and existing customers via telephone and electronic channels such as email and chat. In addition, the Specialist will provide customers with convenient options to manage their accounts and product solutions that meet their financial needs.
Key Duties and Responsibilities:
Receives and processes incoming calls from customers and determines the appropriate response or direction for the caller
Responds to website and chat inquiries and determines the appropriate response or direction for the caller
Identifies customers’ needs and provides appropriate solutions by cross selling products/services
Manage multiple interactive chats with customers utilizing Glia
Ability to utilize technology to manage calls
Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Accomplish tasks between calls as assigned by Contact Center Manager
Work hours Monday-Friday 8am-5pm
The ideal candidate will have strong communication skills and enjoy working in a fast-paced environment.
- High school degree
- Previous experience in a customer support role
- Possess excellent telephone skills
- Possess good oral and written communication skills
- Ability to multi-task, set priorities and manage time effectively
- Ability to work phone system efficiently
Why Join the CNB Team?
CNB St. Louis Bank is committed to its customers, its community, and its employees. Working with the CNB team offers great rewards, such as:
- Career growth opportunities
- On-the-job training
- Competitive benefit packages*
- Positive and collaborative culture
- Commitment to community
- Strong values
Check out our Indeed profile to learn more about working at CNB and view our current job openings, photos, and reviews:
*eligible full-time employees