Citizens has provided personal service for customers for over 100 years and has a rich history of community support. We are now evolving our brand to emphasize our commitment to our customers and to our community. We are excited to announce that as of Tuesday, October 13, 2020, we will be known as CNB St. Louis Bank. Read the press release here.
Our promise to you, our customer, is to continue our focus on serving you the way You like, when You like, and where You like. We call this renewed commitment: Banking. For You.
Check out our Frequently Asked Questions below for more information.
Our goal with this transformation is to modernize our brand and renew our commitment to our customers and our communities. You will continue to work with the same familiar faces! Our leadership is staying local, as it always has, providing you with quick decisions, outstanding personal service, a positive customer experience, and convenient accessibility. This is our focus. Banking. For You.
In addition to our new name, logo, and renewed commitment to our customers, we have also changed our bank charter from a national charter to a state charter. This better aligns us with our community bank mission.
Questions about our leadership, staff, or bank charter? Contact us!
Your Citizens National Bank of Greater St. Louis checks will be honored ongoing. Your checks will be updated when you place your next re-order.
- Debit Cards
You will receive a new debit card with the new logo when your current one expires. Until then, your debit card will continue to work like it always has, including your access to more than 250 surcharge-free ATMs in the St. Louis metropolitan area and over 23,000 surcharge-free ATMs nationwide through the MoneyPass® network.
- Credit Cards
You will receive a new credit card with the new logo when your current one expires. Until then, your Citizens National Bank credit card will continue to work like it always has. You may request a replacement if you would prefer. Just stop by a branch and we can get a new card ordered.
Questions about checks and cards? Contact us.
Checking, savings, money market, CDs, debit cards, credit cards, loans, lines of credit, safe deposit boxes, and any other type of account you have with Citizens will continue to have the same account number associated with it. The bank routing number will also remain the same.
Questions about account numbers? Contact us.
Questions about direct deposits? Contact us.
Since account numbers are not changing, there is nothing for you to do! Your automatic payments will continue to be made as they have always been.
Questions about automatic payments? Contact us.
- Online Banking and Bill Pay
Your online banking and online bill pay will remain as they are – no changes need to be made. Our website and login pages are also the same: www.cnbstl.com. On October 13th, our existing website and online banking screens will show our new logo and name.
- Mobile Banking
Our mobile app will continue to function in the same way it always has and no changes need to be made. The app icons will remain the same, however you will notice an updated logo within the app screens after you login. If your app is set to automatically update, you will begin seeing the new logo right away. If you manually update your mobile banking app, you will see the new logo once you take steps to update your app. In either case, there will be no interruption to your service and no changes to your account access as a result of this change.
ACH, Payroll, wires, remote capture, positive pay, lockbox, bill pay, and all other treasury management services will remain unchanged. There is nothing you need to do for your treasury management services to continue as they are.
Questions about treasury management? Contact us.
The only thing you will notice is the updated logo on our buildings and, when you call us, we will answer the phone as CNB St. Louis Bank instead of Citizens National Bank.
Questions about our contact information? Contact us.