Pay People is a service used to safely and securely send funds directly to others from digital banking, rather than downloading a third-party app.
Here are some of the more frequent questions about our Pay People tool. If you cannot find the answer to your question here, we are here to help! Feel free to contact us!
General Usage
Tips for safe sending using Pay People
- Only send money to people you know. Once the money is sent, it is gone.
- Double-check your amount and recipient before clicking 'Transfer Funds.'
- It is best to avoid using any person-to-person payment service (including PayPeople) to pay people for goods or services from strangers on the internet.
- Be alert and aware of scammers asking you for your information!
Who can I send funds to using Pay People?
You can send funds to anyone with a mobile phone number or email address!
How do I send funds to someone using Pay People?
- Log in to Digital Banking
- Select Pay & Transfer from the menu
- Select Pay People
- Enter your recipient’s contact information
- Add the amount you wish to send
- Optional: Add a memo to let the recipient know the purpose of the payment
- Select Transfer Funds
How can my recipient receive their funds?
There are two types of recipients: In-Network and Out-of-Network. The recipient experience will be a little bit different based on if the recipient is in or out of network as follows:
- In-Network
If the email address or phone number automatically matches a recipient in our payment network, the recipient is considered In-Network.
In this case, the funds will be deposited directly into that person's default checking account. Note: Right now, no notification is sent to the recipient but they will be able to see the transaction in their account within minutes! - Out-of-Network
If the email address or phone number does not automatically match a recipient in our payment network, the recipient is Out-of-Network.
In this case, the recipient will receive a notification via email or text message - whichever contact method was used to send the payment. From that notification message, the recipient can choose how they will accept the funds, via Venmo or PayPal. Some recipients are able to use their debit card to accept a payment into their bank account. A limited number of debit card networks can accept funds through the product at this time.
What happens if my recipient does not have Venmo, PayPal, or a debit card that can accept funds?
When the recipient receives their notification message, they can enroll in a Venmo or PayPal account when they choose how to accept the funds.
Note about debit cards: A limited number of debit card networks can accept funds through the product at this time.
Are there any fees for sending funds to another person?
There are no fees for sending funds using Pay People!
Troubleshooting
What happens if my transaction does not go through?
If your transaction does not go through, your funds will be credited back to your checking account. Check your Digital Banking activity regularly to verify that funds were sent or returned.
Why can’t I, or my recipient, accept funds to a Venmo or PayPal account?
At this time, in-network recipients, such as CNB St. Louis Bank account holders, can only receive funds as a deposit into their checking accounts.
See How can my recipient receive their funds? for additional information about in-network vs. out-of-network recipients.
See How can my recipient receive their funds? for additional information about in-network vs. out-of-network recipients.
Why can’t I, or my recipient, accept funds to a debit card?
Neural Payments is actively working to expand their debit card reach, so a limited number of debit card networks can accept funds through this product at this time. If your recipient was not able to receive their funds due to this issue, we recommend sending the funds again and asking the recipient to choose another way to receive them, such as through PayPal or Venmo. Your original transaction will be refunded to your checking account.
What happens if I, or my recipient, don’t want the funds to be deposited into a checking account?
Out-of-Network recipients can select Venmo or PayPal as a way to receive their funds. At this time, In-Network customers, such as CNB St. Louis Bank customers, can only receive funds as a deposit into their checking accounts.
See How can my recipient receive their funds? for additional information about in-network vs. out-of-network recipients.
How do I know that my funds were sent?
You should know right away if your funds were sent. You should receive a screen that says your transaction was completed or failed after hitting Transfer Funds. You should still check your Digital Banking activity regularly; in the event your funds are not accepted by your recipient and are returned to your checking account.
Why did I get an error message or a failed transaction message?
If you receive an error or failed transaction message and are unsure why, contact us for assistance.
I received a message that my transfer was successful, but my funds were returned to my account. What does this mean?
If your funds were returned to your account and are unsure why, contact us for assistance.
What happens if I send funds to the wrong person?
If your funds were sent to the wrong recipient, contact us for assistance.