One of the most common types of consumer bank fraud, identity theft, affects millions of Americans every year.

Fraudsters steal personal information, such as your Social Security number, date of birth and bank account information. Then, they use it to impersonate you when opening financial accounts and obtaining loans in your name.

The result could damage your credit rating, lead to unauthorized transactions and create significant financial issues for months or even years.

How to Protect Your Identity:

  • Never share your personal information over the phone or online. Instead, call directly to ensure the request is legitimate. Your bank's phone number will be on the back of your credit or debit card. 
  • Understand methods used to obtain sensitive information including phishing and spoofing.
  • Shred bank statements and other sensitive documents.
  • Keep the operating systems of your electronic devices up to date and use security software.
  • Sign up for credit/identity monitoring service. 

The best way to help avoid being an identity theft victim is to:

  1. Stay informed
  2. Bank with people who know you 

How We Can Protect You: 

At CNB St. Louis Bank, many of our staff members have been with us for years and know customers by name. While it’s nice to be neighborly, these close relationships have another purpose that’s just as important.  When we see something unusual, we call the customer. When a customer calls us—to add a travel notice to an account, for example—we call back to ensure the notice is legitimate. 

In short, good service is about more than being good neighbors. It’s powerful fraud protection and just one more way we’re Banking. For You.


If your identity has been stolen: 

Visit a Federal Trade Commission website, to report the incident and create a recovery plan. 

Discover More on How to Protect Your Finances:

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We’re here to help!

If you have any questions or concerns about fraud protection, do not hesitate to give us a call at
(314) 645-0666 to speak with a member of our local CNB St. Louis Bank team.